In a group of say a dozen people, you may notice 80% of the people speak. 20% don’t.
In a larger group setting, perhaps 20% of the people speak, and 80% don’t.
Of the people who speak, 20% of them say 80% of the words.
And 80% of the value come from 20% of the people.
What if the 80% of the value came from the silent 20%?
Or if the silent 80% could provide the extra 20% that really mattered?
What have they not said?
What have they seen and heard?
How could the whole group benefit from that?